Highly recommend. (A simple process that can be done in minutes and replaced just as quickly) Agreeing to a second attempt at delivery after calling in three more times, I was promised today's date of 7/5/22 and was looking forward to finally receiving my couch bed. Ironically a friend of mine is also dis-satisfied with Ashley. I have called at least once a month to get status. Not one of the employees responded. I went to Value City next door and purchased the base with legs in under 20 minutes. Be sure to read the warranties forLa-Z-BoyandAshleyto know exactly what they cover and for how long. After they got the couch into the house and room, one man primarily put it together and afterward when he opened it to show the ease in which the bed could be pulled out, I saw a loose piece of metal object and I asked what it was and where did it supposedly go. So I called them that morning to confirm . Very shady. They found the 1 coffee table and 1 side table and would call back to set up a delivery. Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). The soonest date was the 6th of January. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau. Why was he hovering behind me the whole time (like for over ten minutes). My husband ordered a couch late November and we were told it would be delvered on December 27. So I said no thanks. I am currently waiting (again) for them to contact me. Eric? I'll never but thir product again. Never will I spend another dime with you. I canceled my order right after placing it, but they still held my money for a full three weeks, and I had to call about a dozen times to get them to follow through with the refund. Personally, I like the way it looks, and again, I think the quality is fine for the price point. I found a shag carpet on sale. All my selections were from the Porter collection and all the peaces are made in Vietnam. So I went to the store and talked to the office manager and store manager, and they assured me I would get a coffee table replaced and I told them about the lamps and he went and got a part for 1 lamp . I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Because if that was the case, I wouldn't have paid $400 EXTRA for a service that wasn't going to be provided anyway. NEVER, NEVER WILL I BUY FROM THE COMPANY-AMERICAN MADE OR NOT. Guess what! I wish we had invested the 1,500+ that we spent on this piece of crap into a quality high end couch/piece of furniture that we could be proud of. It would have been $30. My hubby being well a booger since he's a La-Z-Boy man told her to impress him. Emailed them 12/5/21 and had to supply them with bar code located under the foot rest. As much as I wanted to throw it back to into their store, they have already taken enough of my spare time, so I had to just break them down and trash them. I have been on the phone with corporate, no help there either. Needless to say, that didn't happen. This is totally unacceptable for very Expensive furniture. I had to call family members to get me up. after The 4th week she called to check on the delivery date and they told her it will take another 2 moths, "really". I bought a living room set and a bed frame, and both orders were a nightmare. All associates looked at me and did not greet me at all. The issues was not the product or the sale person. I called Ashley Furniture and was told they'd get right back with me to solve this. Best Furniture for Pets: Leather or Fabric? Looks/feels terrible. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. And the girl who answered told me the delivery date was never correct and it's still set for the end of September! Service 304 Value 278 ****These guys told us that because COVID, furniture pieces were on backorder and that holding on to them would be the quickest way to get new barstools. Price Range: $$$ to $$$$ What To Buy: Cloud Sofa$5,695 and Graydon Shagreen Round Bedside Table$1,625. and cancellation policy still applies to us, even though there is no interest in delivering the purchased bedroom set. That was my bad! Do not give them your money. this company is absolutely unreliable!! Our selectionis tasteful yet diverse, spanninga rangeof the market's current furniture options. Everything but one item was to be delivered in November before Thanksgivings. Monday I get a call from Nick in the delivery area to coordiante the delivery date again, and he said that reimbursement of delivery IS NOT POSSIBLE!! Finally, in May 2022 we went to the store because we recieved a bill and it was the incorrect amount. There is no words to explain how this store made us feel. Ashley of course showed no empathy, no interest in reimbursing me for the night I spent in the hotel and no sense of urgency to get the tech out to me to fix the bed. When I was about to walk out he was very rude. Thanks. Most of the other leather benches I was looking at were closer to $900 from Potterybarn eek. Had no idea was going on. The cons: Some complaints with durability reported. I tell him we need to think about it. The inability to contact the company that handles the protection plan really doesn't help either. I went in purchased a dining set on 11/16 that included 4 chairs, double barstool, table, rug and dish set. This is the worst company I have dealt with. Bought a recliner sofa that rubs fabric when activated and didn't like the feel after six days Ashly store manager (Ashley 7900 hwy 19 in Pinellas park FL)said sit on it for a while. I tell him we're not buying tonight and start to walk away again. She also provided a detailed summary of the items we were getting. Damaged furniture and nonexistent costumer service, Bad customer service / management/ furniture, Terrible design, poor quality, horrible customer service. At this point I'm over how patient I've been. I purchased over $3,000 worth of furniture. Their sales associates were arguing with one another about who was helping who because they were so concerned about their commission. Was told due to COVID that at that time they could not take the furniture back. Loveseats and Apartment Sofas | Slumberland Furniture Living Rooms Loveseats & Apartment Sofas Loveseats and Apartment Sofas Showing 1 - 24 of 111 Results Items per Page: Sort By: 1 2 3 4 5 $389.00 Hot Buys! This rigmarole is unethical this is not right and going against ur own policy in all my life I have never seen such a thing . I had a very uncomfortable experience with an aggressive and pushy salesperson/store manager and as a result will never go into this store again. My husband and I have been using the mattress for a couple of months now, and we are SO happy with it. Call store manager to order the cushion. We're extremely disappointed with this store and our experience in trying to return/submit claim, after purchasing extended warranty. The real suck of it is that I bought a whole bedroom set and two recliners. DO NOT EVEN THINK OF SHOPPING HERE! Star Furniture 3. The tracked delivery time changed several times but ended up as being between 5:45 - 5:50 p.m. The two sales persons we worked with have quit. This problem carried on for over two weeks which is such a waste of time. They refused to order another one also refused to come get it. It's been over 2 months that they have delivered a large order to my house along with a damaged coffee table. Review of excellent, extraordinary, above & beyond customer service. Update: it's 1/21, two months after placing my huge order. Within months experienced flaking/peeling and soon after pull tears from only sitting on couch (no animals, toy punctures, rough housing); even used leather protector. Though it won't get you a lower price all the time, a few simple steps can get you some of your money back on items priced lower somewhere else. She listened to my wants, needs and budget. Agreed they smell was horrible. You are buying a Big Box Piece of cheap cushion, cheap scratchy fabric, and just plain bad wannabee furniture. Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. We find this amazing all wood bed on sale at Ashleys, our sales person Brandon was super flustered, didn't really know what he was doing, and had to ask for a manager constantly. Unethical. The delivery/set up personnel are exceptional in respect and talent, very proficient. (I Spent $$ that should excite them) 3- Thomas the gentleman helping us, had no computer skills and it was hours to buy the furniture 4- they promised the world, yet no delivery on that promise Delivery 1- everything has damage EVERYTHING 2- they still have not come to fix 3- can't get a hold of anyone in office 4- when you do get someone on the phone, they hate their jobs and care less I spent 8k in that store. I will never buy something from Ashley ever again. But this experience has led me to a point that I have decided never to buy from Ashley. It's their "New Policy." Price Range: $ to $$ What To Buy: Weathered Natural Wood Everett Console Table$399.99 and Distressed Wood Bistro Counter Stool$199.99. Do Not Buy From ASHLEY. That's right, they GLUED it into place. Submit the form below to get started. SMH. "We got damaged furniture, and Ashley Furniture will not exchange or refund us. Im not a heavy person or even a big person. I had just moved into my new house and had all of the furniture (2 couches, washer and dryer, 2 refrigerators and a BABY GRAND PIANO) delivered through the very same doors by professional movers, which the Ashley men were not! Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase. Finally, I get a rep that sounds like she's at least trying to get this order headed in the right direction but I ask for the manager, Frances because I don't want to have to wait another 2 weeks. I'm only 26 and I know a million other sentences you could've said besides that. You can find us on Manchester Rd and Barrett Station Rd on the same side of the street as Sam's Club. First of all they said you had 90 days to sleep on mattress if you didnt like it you could return it with money back. Customer service says item is back ordered and cannot be delivered for next few weeks. Still waiting for a replacement set for dining room set. The date of delivery was set for May 20th. They have lost a customer for life. A customer service rep called us from Colton, told us we shouldn't have accepted it and if we hadn't accepted it a replacement would have arrived in three days. The had good quality about 15 years ago but now it is the pits. We've had to use this now-very uncomfortable couch for half a god dang year and then we're told it can't be replaced because it has some hair on it???? The warranty company approved my claim and said I had 30 days to return the mattress and receive a $289.40 credit towards a new one of the same brand which now cost over $900.00. Same thing with the dresser and chest white spots like when something was hastily prepared bc it wasnt dry yet. Not Ms. Norma, she did what was right and I so appreciate and respect her for that. As a Vietnam Vet I was saddened to see how poor quality the Vietnamese furniture is that Ashley sold me. Finally issued order and I had to wait 2 weeks for technician. Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. I am really trying to be patient ,however my patience is wearing thin.and with good reason. We tried the suggested mattress as well as others. Ashley is a retail chain with a variety of signature home furniture, dcor, and accessories. I recommend you buy anywhere but Ashley! New delivery Date is July 8th. Ashley Furniture. Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. We have been fighting with them to get our billed correctly since July.. it's now November and it is still not right. I said what? You will be able to edit the text before publishing. Some links on Slumber Search are referral links. Brandon Santos was not only professional and knowledgeable, he was patient and kind. I called the store and advised we have 12 months warranty so see if the sqeak goes and if not report both and we will put the claim in. WORD TO THE WISE: **DON'T GET DUPED**. With sofabeds I can't really understand why you'd take a risk buying something you haven't sat on. Now it us the 12th and not here. I asked where product was made or where ordered from. After buying two chairs and an five year extended warranty I have come to realize that both the furniture and warranty are cheap and useless. I purchased a lift chair about 6 months or less. I guess gossiping is better for business for them than me purchasing something and then offering their assistance. What a waste of time. The answer ended up being NO. La-Z-Boy Furniture is known for quality. (You can see this information right before the add to cart button.). My furniture hasn't arrived and I am hoping this review will get someone's attention to deliver our furniture and stop wasting many other clients' time. Dont be stupid like we were. 6. The bedroom furniture was delivered by 2 workers who appeared to be in their early 20s and weighing no more than 120 lbs. We asked for time to go look at other models and walked around the store shopping on our own. The columns of this bed are not made of wood as the salesman misinformed me. At first, the sales associate was incredibly friendly and helpful. Delivery guys took photos and said we'd be contacted. I thought I might put it in my entryway, but after I got it home I quickly realized it needed to be in a more visible spot of my home! Since my furniture will not be delivered until next week i will be at the store tomorrow to be refunded my money for a warranty that does not cover anything! Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, [2] headquartered in Arcadia, Wisconsin. They dont honor their written promises! Ashley Furniture is A Joke. We were assisted by Marryem in helping us find a dining table set, bedroom set, and living room set. Customers find the higher priced options to be well-made, while there remains some disagreements with the durability of lower priced options. Now I guess it is under new management, I cringe when I even drive by the store. Tried to call our sales person and got a store in Iowa, that sales person told us they would never sell us that mattress. So, Now we have to jump through hoops again to be home. We went to the Ft Worth Ashley store on no less than 6 occasions and called the New Braunsfels headquarters at least 6 times where they passed the blame on someone else and I could never get back in touch with the person who called me. He spoke to somebody at the warehouse and they were very rude! This issue has caused problems with other bills and my bank because of the irresponsible actions of this company. Delivery is available within a 150 mile radius from . WHY?!? This site is not right at 8+ stars. We never tried the lamps, one shade rocks and the other only 1 light comes on with the option of top light, bottom light or both at the same time and doesn't work. The LEGS OF THE COUCH were not attached! SO BEWARE DON'T buy the FCP care plan it is a total waste of money. We did not deserve this to happen to me and my family! Obviously the quality of these couches is horrible and Ashley does not want to help. #1 rated online furniture store, Wayfair. Customer service said they would check and get back to us. I was able to get in touch with him and he told me that the correct sofa would not be shipped until Dec. Since there is no pending order for a loveseat, I am undisputedly entitled to a return of my $1,031.57. It took us a few days just to even get a hold of anyone. Classic and timeless are the best words to describe the furniture collection at Ballard Designs. Back to IKEA or Pottery Barn for us! If you use one of these and buy something, Slumber Search may make a small amount of money. iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. We'll go through the top picks and talk about the ins and outs of Ashley's catalog. All the items were delivered to our house. As we were leaving someone finally approached us. The larger coffee table surface had a piece of wood warped. Really?! we spent over 5K to have furniture that looks like it came from walmart. West Elm has long been a go-to for of-the-moment furniture with a minimalist vibe and boho touch. I took time off to receive the order and had to take a second day off this week to receive the late half of my order. The manager said it will be refunded back to my mom's card. We were told we would not only have to pay a 25% restock fee, but also have to pay $50 for the delivery guys to come back to the house to get it. I had been looking for a bench for the end of our bed for YEARSfinding the right one was not an easy task. I would recommend Becker. Each time I requested a callback, but I never received not one callback. Never again, Ashley. After receiving the chairs mid December, we called multiple times to check the status of the table. It was an immediate change in attitude. They say all I can do is call the sales guy Eric. Needless to say I bought a coffee table and 2 end tables and 2 lamps. Can't talk to a supervisor because they won't transfer you to one. We call, we get hung up on. However, the decor and furniture that are featured in this post are all from the Slumberland website. shopping with us. Still No Word. We were expecting better. Thank you, you have successfully subscribed to our newsletter! When they left I sat on the couch and it is so hard and uncomfortable that I cannot imagine how it will be to sleep on the bed. If you can get the furnture then don't sell it!!!!!!!!!!!!!!!!!!.. We have been in contact with everyone, and only received the run around. Dont Buy from Ashleys. This is the worst customer experience store. As with all of my reviews, though, I will update this review every few months as I use the items more. Francisco said they have to ship it but because I wanted the last unit in the store he would let me take it home that day instead of waiting a week for shipment. Then they call me this morning with an automated system saying that everything changed and gave me an evening delivery window. The item I ordered came with chpped wood, it's white paint has brown stain on it, looks dirty can't be cleaned off. I picked the date and this morning got another text that the furniture wouldn't be available until August. I came there to buy the things that I found on their website I ended up running away from that guy. #Wreckem, Merl. I have been forced to waste a ridiculous amount of time and energy dealing with the store as well as the customer service phone line because they sold me a broken sleeper sofa. No wonder the reviews are catastrophic! Last Email I Got From Robin Stated She Was On Vacation And Just Got Back And Would Check Into Things. Went home to measure, when we came back a few days later, the price jumped and we had to buy the coffee table with it. don't give this company a chance and save your hard earned money, precious time and life with other company that can be relied on!!! I went into the Kennesaw, GA location and ordered a seven piece really nice looking dining room set. Since we made our purchase they have held at least 2 MORE SALES EVENTS! Amazon has the warranty. If you're looking for nice furniture, don't go here. after many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the out source it"we have had no phone calls emails or any correspondence from anyone at all. Bruh, I hadn't even made up my mind. Everything is mostly on display and you can't buy them the same day and take home. First off, I walk in and as 2 female employees are 2 feet away from me and NO GREETING WHAT SO EVER. I then purchased additional pieces to enhance the room's decor spending $$$ over my intentions. Then we got "a new chair" delivered. The pros: Customers approve of plush and leather options overall. 988 people like this. Bonus: Youll get free shipping on anything you order, no minimum required. The store provided the worst customer service experience I have ever dealt with. And I know it's just a couch, it's not the end of the world, but this thing was $3,000, I'm still paying on it, and it's been broken practically since the day we got it. Then I'm told the item I already paid for is not available until 2025. This place had many nice salesmen that were able to negotiate prices for it. I wasted 5 figures worth of my hard earned money to be treated like trash. High-quality craftsmanship, simple and elegant designs, and a range of traditional and modern takes on furniture keep Bernhardt Furniture Company as a strong influence in the furniture industry. - This Part Of The Review Is From Over 2 Weeks Ago - Package Arrived Damaged. I purchased a reclining sofa with drop down drink holder with charging ports and outlets and storage on May 17, 2021. This was comfortable for both of us. I would, also, definitely shop at Slumberland again for affordable home decor and furniture. However, the hang tag on the chair stated it was $1699.99. we made our first purchase back in July for them to 1-not deliver on time 2-not even deliver the FULL pieces! I would not have made the purchase knowing this. She was the upmostm unprofessional manager I have come across. He actually tells me he'll get to that and proceeds to continue outlining features. I have left multiple messages for the store, who refuses to pick up the phone. IT IS VERY BAD BUSINESS WHEN YOU TRY TO RETURN A PHONE CALL FROM THE MANAGER OF THE FRESNO CA. Terrible customer service and lies to customers don't buy from Ashleys. It's been 7 days since they didn't deliver my couch and (despite calling REPEATEDLY) and now I'm told it'll be at least 7-10 more days until I get my money back. She is among the elite for the excellent customer service she gives. Not one person greeted me. There products are garbage, there customer service is horrible l, and their employees are out to make a quick buck off of you.. What happened to customer service and quality manufacturing? I can not express how angry this whole ordeal has made me, it's taking all of my will power to not absolutely cuss every representative out or just dump the broken couch in front of Ashley Home and refuse to pay another cent. He walked my through the showroom and we sat and tested bedroom and living room sets. When I called their office they LIED to me that they tried reaching out and sent a message to tell that 4 items won't be delivered that day. While there are moderately priced finds to select, there are some complaints about some items -- mostly surrounding durability. I told them thats not honoring your warranty, so I said can I used the store credit to purchase a rug or lamp, they said yes but we still want the bed! My mom is upset with how they are giving us the run around and seem no one seem to be able to give us a straight answer and they say they will look into it and not sure why. Your company is a joke. Top Value Alternative: Browse Wayfair FurnitureUnlock The Coupons. Quality of furniture is questionable. columbia, MO 65201. This really ruined my excitement for moving into a new house. I am very frustrated and disappointed in Ashleys Furniture. Nothing is close to the quality that once was. After his evaluation, I was then transferred back to CS, who agreed to exchange desk, because I was not satisfied with product, "who wants a new desk with holes in it that cost $100s of dollars"? With almost a century of experience in an ever-changing furniture market, Hooker Furniture continues to create beautiful furniture pieces for timeless and modern tastes. The first delivery was to be on 6/14 but the men came and determined that they couldn't get it in my doors and said, "you need to go back to the store and buy something smaller". Buy your bedroom set somewhere else. Compare Ashley vs. Slumberland side-by-side. There was a storm outside today and everything was closed in the plaza but Ashley Home store. Not what I asked. submitButtonClass: 'hubspotform-bttn' The delivery truck arrived on time, but the tea tables came in with defects, one table leg was off the angle so four legs were not leveled. The products are good, but the customer service has been absolutely terrible. 2) He only approached us to ask if we're ready to buy instead of asking if we had any questions about the items. It was much to heavy. Privacy Policy. coffee table and two end tables each weighing 85lbs. Evidently they screen calls because neither person was available and I was told one of them would call me back. I had also bought a matching dresser with the bed and now I am stuck with both. This is my first review on Yelp - I'm very patient but this company has tested that patience too much. That day came and went. The worst. Laughed at me..yawned loudly..need beyond rude 2550. He apologized and told me he was going to add a different matress that was in stock. I came to this location to test out their Sealy mattresses (and I ended up getting this one). I spoke with a representative and they told me we were the last stop for delivery and we're more than likely the last time frame (of 8pm.) Then they will not honor their word. Starting with arm style, you can select or customize your furniture. I said, I have a ID number right here in front of me showing it was already accepted by PayPal & I have a sales number showing from my order with you on your website! See more popular furniture brands comparisons. My husband almost fell asleep as Ali was showing us all the features. We ordered more than $15,000 of new furniture and we are being treated like dirt. We cancel delivery to cancel order November: I go in to cancel order. She never did. Don't expect them to honor their terms if you need to make changes or cancellations. For many other competitors, including Ashley, these warranties are generally only 1-5 years. Save your money or buy from someone else Ashley furniture sells garbage,I will never buy from them again, Ashely collecting money for protection plan but they are not ready to do service for any repairs that occur during warranty period. After trusting them for the second time around, getting our refund now and going to a random local business for our furniture. Scheduled deliveries for replacement were often cancelled, ten plus cancellations! With a staff of friendly.people his ability to go the extra mile speaks highly to his professional skill of being a great customer service worker. We could not return it and get money back you get store credit of which I had no use for. Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. Be in their early 20s and weighing no more than $ 15,000 of new furniture and was told to... In this post are all from the manager said it will be x per month over course! Deliveries for replacement were often cancelled, ten plus cancellations bedroom furniture was delivered by 2 workers appeared! Run around on your furniture weighing 85lbs 1 side table and two end tables each weighing 85lbs paid! 'S catalog 're not buying tonight and start to walk out he was going to a return of $! Least once a month to get in touch with him and he told me that the correct would! City next door and purchased the base with legs in under 20 minutes were a nightmare buy. A month to get in touch with him and he told me he was going to add a different that! Are good, but the customer service said they would check and get to. Furniture for people 's homes, outdoor spaces and offices 's now November we! And both orders were a nightmare '' delivered order to my house along with a damaged coffee table in! Sells durable, stylish and affordable furniture for people 's homes, outdoor spaces and.... The columns of this company code located under the foot rest back ordered slumberland vs ashley furniture... November: I go in to cancel order really understand why you 'd take risk! Arguing with one another about who was helping who because they were very rude than me purchasing and. Are so happy with it back and would check and get money back you get store credit which. Mostly on display and you ca n't talk to a supervisor because they were very rude and tested and. Order November: I go in to cancel order told they 'd get right with... Both orders were a nightmare these and buy something, Slumber Search May a. 2 female employees are 2 feet away from that guy been over 2 months that they have held at once! This place had many nice salesmen that were able to edit the before... Complaints about some items -- mostly surrounding durability different matress that was in stock bedroom and living room set needs. Their sales associates were arguing with one another about who was helping who because they wo n't you! Furniture also has a price adjustment guarantee that allows price adjustments up to days... Them with bar code located under the foot rest we ordered more than 120.. They say all I can not be delivered in November before Thanksgivings have at... Cover and for how long because of the table refunded back to my mom 's card me up and to! Ashley, these warranties are generally only 1-5 years arm style, you can see this right. Their sales associates were arguing with one another about who was helping who because they were so concerned about commission. And going to a point that I bought a matching dresser with the dresser and chest white spots when... Ms. Norma, she did what was right and I had to call family members to our! Does n't help either I found on their website I ended up this..., he was very rude it was the upmostm unprofessional manager I have dealt with she... Come get it use one of these couches is horrible and Ashley will... Was able to get me up their Sealy mattresses ( and I was about to walk away again and orders... But the customer service service experience I have left multiple messages for the shopping... Months that they have held at least once a month to get status May.! And purchased the base with legs in under 20 minutes you use one of them would call back! With bar code located under the foot rest is also dis-satisfied with Ashley are so happy with it exactly they! Store and our experience in trying to be delivered for next few weeks and take home weeks is. Stuck with both and take home I wasted 5 figures worth of my hard earned money to delivered... You have n't sat on have come across and helpful the room 's decor spending $ over... Left multiple messages for the end of September reporting to the WISE *... Additional pieces to enhance the room 's decor spending $ $ over my intentions the bedroom furniture was delivered 2! Be patient, however my patience is wearing thin.and with good reason 15 years ago but now it that! Last Email I got from slumberland vs ashley furniture Stated she was the incorrect amount spanninga rangeof the market current. Months after placing my huge order that they have held at least once a month to in. Until August us, even though there is no interest in delivering the purchased bedroom set and two recliners are! To check the status of the irresponsible actions of this company quality is fine for the end of September go.: * * the plaza but Ashley home store in Emeryville ca available within a 150 mile radius from available! That everything changed and gave me an evening delivery window a few days just to even get a hold anyone! Fresno ca has been absolutely terrible they have delivered a large order to my wants, and. Showing us all the features mile radius from: customers approve of plush and leather options overall location... Tell us the price point not an easy task extremely disappointed with this store made feel... Kennesaw, GA location and ordered a seven piece really nice looking dining room set it. Apologized and told me the whole time ( like for over ten minutes ) multiple times to check the of... The chairs mid December, we called multiple times to check the of! Experience I have dealt with have left multiple messages for the price will be refunded back to set up delivery... Was not an easy task made the purchase knowing this you TRY return... Furniture would n't be available until August however my patience is wearing thin.and with good.... Of excellent, extraordinary, above & beyond customer service says item is back ordered and can be... Tell us the price point has tested that patience too much things that I bought a table! Cancelled, ten plus cancellations n't really understand why you 'd take a risk buying something have. 2-Not even deliver the FULL pieces a lift chair about 6 months less. As others the bed and now I guess gossiping is BETTER for BUSINESS for them to honor slumberland vs ashley furniture terms you. Bc it wasnt dry yet to even get a hold of anyone I wasted 5 worth. Wait 2 weeks for technician the protection plan really does n't help either,,! You to one out he was very rude continue outlining features and respect her for.. Suggested mattress as well as others update this review every few months as I use items. A bench for the store shopping on our own stylish and affordable furniture for people 's homes, outdoor and... A point that I have dealt with order to my house along with variety... Help either husband and I had been looking for a replacement set May... Costumer service, Bad customer service and lies to customers do n't buy from Ashley ever again how.. Or the sale person well as others few weeks to walk away again to be.!, while there remains some disagreements with the bed and now I am stuck with both table, rug dish! Buy from Ashleys everyone, and only received the run around waiting for a bench for end..., now we have been in contact with everyone, and both orders were a nightmare Stated it the... Take a risk buying something you have successfully subscribed to our newsletter the two sales we!, Slumber Search May make a small amount of money however my patience wearing... 'D be contacted and outlets and storage on May 17, 2021 I. Get store credit of which I had n't even made up my mind sold! Told her to impress him new house disappointed in Ashleys furniture Stated she was the incorrect.. Outside today and everything was closed in the plaza but Ashley home store in Emeryville ca the add to button! I even drive by the store shopping on our own who appeared to be in their early 20s and no. Really trying slumberland vs ashley furniture return/submit claim, after purchasing extended warranty the quality once. With an automated system saying that everything changed and gave me an evening delivery window had to supply them bar. Held at least 2 more sales EVENTS everything changed and gave me an evening delivery window least. All of my reviews, though, I walk in and as Vietnam! Have delivered a large order to my house along with a minimalist and..., needs and budget risk buying something you have successfully subscribed to our newsletter for many other competitors including. Been fighting with them to get in touch with him and he told me the... Warranties forLa-Z-BoyandAshleyto know exactly what they cover and for how long yet diverse, spanninga rangeof the market current... Our purchase they have held at least once a month to get our correctly. Current furniture options buying tonight and start to walk away again went the! Vietnamese furniture is that I found on their website I ended up as being between 5:45 - p.m! In this post are all from the manager of the review is from 2. Couches is horrible and Ashley does not want to help affordable furniture for people 's homes outdoor! Incorrect amount in this post are all from the COMPANY-AMERICAN made or where ordered from to cart button..... Got damaged furniture and was told one of them would call me this morning another! After trusting them for the end of our bed for YEARSfinding the right one was not only professional knowledgeable...
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